# Error during eSignature verification

**URL:** <https://community.hubspot.com/t/error-during-esignature-verification/60877>\
**Category:** CMS Development\
**Created:** [July 13, 2022, 2:24pm UTC](https://community.hubspot.com/t/error-during-esignature-verification/60877 "2022-07-13T14:24:04Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![mock5designinc](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@mock5designinc](https://community.hubspot.com/u/mock5designinc)\
**Post date:** [July 13, 2022, 2:24pm UTC](https://community.hubspot.com/t/error-during-esignature-verification/60877/1 "2022-07-13T14:24:04Z")

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Hello…

Cloned the quote\_signature module for a new quote template in development.

The eSignature button works and sends a verrification email to the client, however, when the client verrifies an error webpage is loaded with the error js0117c5f93. No other description information presented.

Anyone run into this or know whar error js0117c5f93 refers to?

Best.

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**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [July 13, 2022, 11:20pm UTC](https://community.hubspot.com/t/error-during-esignature-verification/60877/2 "2022-07-13T23:20:12Z")

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Hey, @mock5designinc 👋 Can you provide any additional information or context for the community? For example:

- Do you have a not-too-zoomed-in screenshot of the error message?
- Can you reproduce the error on your end? Meaning, can you send a test to one of your email addresses, verify, and get the same error?
- Does the error show up in the console logs?

Having this information can help the community better help you and to provide thoughts on root causes or next steps.

Thank you! — Jaycee

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<div class="post-metadata">

**Author:** ![mock5designinc](https://avatars.discourse-cdn.com/v4/letter/m/7ea924/32.png) [@mock5designinc](https://community.hubspot.com/u/mock5designinc)\
**Post date:** [July 14, 2022, 12:53pm UTC](https://community.hubspot.com/t/error-during-esignature-verification/60877/3 "2022-07-14T12:53:34Z")

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Hello…

We solved this issue via re-cloning the qoute\_signature module.

Thanks.

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**Author:** ![RRuizMaza](https://avatars.discourse-cdn.com/v4/letter/r/34f0e0/32.png) [@RRuizMaza](https://community.hubspot.com/u/RRuizMaza)\
**Post date:** [February 1, 2023, 9:05am UTC](https://community.hubspot.com/t/error-during-esignature-verification/60877/4 "2023-02-01T09:05:08Z")

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This is also happening to us, there’s a loop and the e-mail is never verified, terrible for the client. I’ve read a couple of blog posts about this and it seems to be happening a lot, can you escalate this?