# Error, creating new E-Mails in Contacts: Could not open activity creation window **URL:** \ **Category:** Sales Email\ **Tags:** free\ **Created:** [September 4, 2024, 2:21pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773 "2024-09-04T14:21:51Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![BRancano](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BRancano](https://community.hubspot.com/u/BRancano)\ **Post date:** [September 4, 2024, 2:21pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/1 "2024-09-04T14:21:51Z")
Dear Community, I have encountered an issue in which the CRM won’t let me send an E-Mail to a contact directly from the contact preview in the Contacts sheet. When I press the Email circle the attached error shows up: ![Screenshot 2024-09-04 at 11.17.36 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/8/8879ee0ff95d7d1af69f047df1af5ad5745a6885.png) Any help is appreciated! Thank you ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [September 4, 2024, 10:56pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/2 "2024-09-04T22:56:15Z")
Thanks for flagging this error [@BRancaño](https://community.hubspot.com/t5/user/viewprofilepage/user-id/814923) -- I was able to reproduce this on my own account and I see our internal team has been notified. I will get back to you here as soon as I have more information! I appreciate your patience 😊 In the meantime, you should be able to successfully send an email from the contact record itself. Best, Kennedy ---
**Author:** ![BRancano](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BRancano](https://community.hubspot.com/u/BRancano)\ **Post date:** [September 5, 2024, 2:47pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/3 "2024-09-05T14:47:00Z")
Thank you for your response Kennedy! I await further information then, as this error pretty much slows down my whole workflow. Contacting each contact through the contact record is a really slow process. Thank you once again, Bruno ---
**Author:** ![Joe\_Vegas\_Tech](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@Joe\_Vegas\_Tech](https://community.hubspot.com/u/Joe_Vegas_Tech)\ **Post date:** [September 5, 2024, 5:00pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/4 "2024-09-05T17:00:38Z")
Hello Kennedy, I also have a user who is experiencing this exact issue. This seems to be the only user (that I know of) that is experiencing this in our organization. So I will patiently wait for a response as well. Thanks 😊 ---
**Author:** ![BRancano](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@BRancano](https://community.hubspot.com/u/BRancano)\ **Post date:** [September 9, 2024, 3:05pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/5 "2024-09-09T15:05:20Z")
Already fixed. Thank you ---
**Author:** ![kennedyp](https://avatars.discourse-cdn.com/v4/letter/k/49beb7/32.png) [@kennedyp](https://community.hubspot.com/u/kennedyp)\ **Post date:** [September 9, 2024, 3:51pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/6 "2024-09-09T15:51:10Z")
So glad to hear it is resolved on your end [@BRancaño](https://community.hubspot.com/t5/user/viewprofilepage/user-id/814923)! Thank you for the update. [@Joe\_Vegas\_Tech](https://community.hubspot.com/t5/user/viewprofilepage/user-id/821824) -- are you still experiencing this? I still have an open case internally. If so, let me know! ---
**Author:** ![Joe\_Vegas\_Tech](https://avatars.discourse-cdn.com/v4/letter/j/c0e974/32.png) [@Joe\_Vegas\_Tech](https://community.hubspot.com/u/Joe_Vegas_Tech)\ **Post date:** [September 9, 2024, 7:24pm UTC](https://community.hubspot.com/t/error-creating-new-e-mails-in-contacts-could-not-open-activity-creation-window/115773/7 "2024-09-09T19:24:26Z")
Hi Kennedy, I’ve checked with the user, and it it is working now. Thanks!