Hi,
I am getting the following error when changing an email address of an existing user:
Sorry, manager@blah.com.au is already associated with an existing HubSpot user.
However, this user (manager@blah.com.au) has been deleted.
Anyone know how i can change my email address?
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Q: I am getting the following error when changing an email address of an existing user:
Sorry, manager@blah.com.au is already associated with an existing HubSpot user.
However, this user (manager@blah.com.au) has been deleted. Anyone know how i can change my email address??
Short A:
- see Change your HubSpot user’s email address
Longer A:
CONTACTS ONLY
Deleted HubSpot contacts aren’t actually ‘deleted’ for -90-days in non-GDPR-enabled portals, and ~30-days in GDPR-enabled portals.
- see Restore deleted contacts, companies, deals, or tickets
- see Perform a GDPR-compliant delete in HubSpot
Step-by-Step
-1- Restore the deleted contact (manager@blah.com.au)
-2- Merge with your ‘old’ existing user
-3- Set manager@blah.com.au to the Primary email address
-4- Delete the ‘old’ email address (optional)
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Best,
Frank
Chief HubSpot Consultant
MFrankJohnson.com | Perfect HubSpot Series | Connect on LinkedIn
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The requested solution is for changing an email address for a contact. But not for an User (Settings > Users and teams). Hubspot says that email address is already in use by another user. How to restore a user (not a contact) and merge those two?
Hey @nick_sjb
Were you able to get this resolved? I was able to delete a test user and reinvite them again multiple times. Were you trying to delete and readd the user during the recent outage?
@Pletman Unfortunately there’s not a way to merge HubSpot users at the account level like their is Contacts within an account.
Hope I was able to help shed some light!
Thank you!
I reinstated the user, then gave changed the email address to something different, then updated the original user email address to the one i wanted and it let me do it.
I then deleted the second user as i didnt need it.
Cheers!
Glad you could find a workaround!
My current email ID is rohan@goipos.com …and need to change to rohan@ipointofsale.com I had a previous account with rohan@ipointofsale.com and have deleted it so I can change my email ID But still I get below message It looks like there’s another user with the email address “rohan@ipointofsale.com”. If the user account is yours, you’ll need to delete it before you can use the email address in this account.
