# Error: "Can't create inbox for this user"

**URL:** <https://community.hubspot.com/t/error-cant-create-inbox-for-this-user/67200>\
**Category:** Sales Email\
**Created:** [October 14, 2022, 9:53pm UTC](https://community.hubspot.com/t/error-cant-create-inbox-for-this-user/67200 "2022-10-14T21:53:39Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [October 17, 2022, 10:08am UTC](https://community.hubspot.com/t/error-cant-create-inbox-for-this-user/67200/2 "2022-10-17T10:08:32Z")

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Hi @JSanchezLiu,

Thank you for reaching out to the Community!

We usually see this error when HubSpot is unable to connect to the corresponding server on the given port. This could be because the server host name is incorrect and/or the port is incorrect.

Could you please disconnect your inbox, log out of HubSpot, [clear your browser’s cache a](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)nd then try to connect your inbox again by [following these instructions](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot#other-mail-provider-imap)(via “Advanced options”)? Thank you!

Please also make sure that your IMAP & SMTP information is correct - you can find instructions how to check them [in this article](https://knowledge.hubspot.com/email-notifications/how-can-i-find-my-email-servers-imap-and-smtp-information). _Most but not all_ IMAP ports should be 143 or 993 and _most_ SMTP ports should be 465 or 587.

Cheers  
Mia, Community Team

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_[View the full topic](https://community.hubspot.com/t/error-cant-create-inbox-for-this-user/67200)._