# Error: already connected to a shared inbox

**URL:** <https://community.hubspot.com/t/error-already-connected-to-a-shared-inbox/20977>\
**Category:** Tickets & Conversations\
**Created:** [May 19, 2020, 10:28am UTC](https://community.hubspot.com/t/error-already-connected-to-a-shared-inbox/20977 "2020-05-19T10:28:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![ugurh](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ugurh/32/98997_2.png) [@ugurh](https://community.hubspot.com/u/ugurh)\
**Post date:** [May 19, 2020, 10:28am UTC](https://community.hubspot.com/t/error-already-connected-to-a-shared-inbox/20977/1 "2020-05-19T10:28:20Z")

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I added a team e-mail as personel e-mail uncorrectly firsly, but then I remove that and tired to add as team mail for integration with hubspot to my gmail. Though, I remove the mail form personel mail, I am getting "

HubSpot couldn’t connect to your inbox.

your mail is already connected as a shared inbox. This inbox  
must be removed before connecting as a personal inbox." Error.

As I mentiod I removed and try to re connect the mail but error messeage still same. Can You help me?

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [May 20, 2020, 8:00pm UTC](https://community.hubspot.com/t/error-already-connected-to-a-shared-inbox/20977/2 "2020-05-20T20:00:50Z")

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Hi @ugurh

Are you still getting this error? If so my recommendation would be checking in :

- Settings \> Conversations \> Inboxes \> Click to edit the inbox \> Channels\> And see if your email that you are trying to connect as shared inbox is connected there. More information [here](https://knowledge.hubspot.com/conversations/create-a-conversations-inbox)

If that does not work, could you please share with us more information, screenshots, and any extra details you can provide, so the better I can advise on the next steps?

Thank you.

Pam

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**Author:** ![rmacaldo01](https://avatars.discourse-cdn.com/v4/letter/r/46a35a/32.png) [@rmacaldo01](https://community.hubspot.com/u/rmacaldo01)\
**Post date:** [November 14, 2022, 2:14am UTC](https://community.hubspot.com/t/error-already-connected-to-a-shared-inbox/20977/3 "2022-11-14T02:14:48Z")

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Hi,

How about the cloned Channels and wanting to move them to another Inbox? I’ve created a new form and it is now linked to a pipeline.

 ![rmacaldo01_0-1668391897514.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/6/56b40f3682ebd8eea10700dd1552be3b4f0f3dbd.png)

Unfortunately, I tried to connect it to new inboxes but it says it is already connected to another inbox.

 ![rmacaldo01_1-1668392000881.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/1/01b6bdd6eed6343f3a4e81414671f78b8df06ab9.png)

 ![rmacaldo01_2-1668392013215.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/3/3547ac4de71cefa9fc27190bec337efdf1f08fd0.png)

Can you tell me how to transfer the channel to another inbox? Been searching this but unable to find it.