Error Accessing Portal

When trying to access my login, the error You do not have access to this account appears. It seems you are not a user of this account. Try logging into HubSpot by clicking this link.

I was testing the platform, registering clients, and paid for the Starter plan a week ago.

Now, when clicking this link, it apparently pulled up the account again when re-registering, especially since the screen said “Welcome back Felipe” along with my email. But to my surprise, it created a new one…

Since I don’t want to lose what has already been done, I need help. Otherwise, we’re done here, I want my money back, and I’ll move to another provider.

Hey @FelipesilvaG,

Welcome to the Community!

Sorry to hear about your login roadblock. For the quickest solution I would recommend submitting this form for login help. Since you’re currently unable to log in, this form gets you directly in touch with Support who will be able to access portal for further assistance. It’ll likely be the easiest way to reach HubSpot Support while you can’t access your account.

(For security purposes, I’ve also removed your personal information from your original post)

Hope this helps get you pointed in the right direction!!

Best,

Sam, Community Manager