I just passed the HubSpot Sales certification, but only my first name is showing up and my last name isn’t. How can I fix this error?
Hi @R.REGULIER_7 ,
This is usually a profile setting issue. Your certificate pulls the name directly from your HubSpot profile, not from the certification itself.
Go to your profile picture (top right), Profile & Preferences, and check that both your first and last name are filled in correctly there: Profile & Preferences
Once updated, go back to HubSpot Academy → My learning → Completed, and re-open the certificate. It should reflect the update - sometimes it takes a few minutes, so give it a refresh.
If it’s still showing the old name after that, let me know, and I’ll help you get it regenerated.
Best regards!
Hey @R.REGULIER_7,
Thanks for bringing this to the community! @muujeeb is correct, the name on your certification should reflect the name on your HubSpot User Account.
If you don’t see this reflected right away, please attempt to log out, then back in.
Hope this helps!
Sam, Community Manager