Hello,
I recently created an account using a company contact email address.
I connected my professional Outlook account to send bulk emails.
If I go to an individual contact and want to send an email, it works. However, as soon as I try to use E-mail Marketing, nothing is sent.
Could you please help me?
Best regards,
Hello @ALH-Groupe,
Have you made sure the contacts are set as marketing contacts? Set contacts as marketing
If yes, can you please open the marketing email, click into the Recipients tab, then into the Not sent section in the left sidebar. You should now see reasons why the emails weren’t sent. What are those reasons?
Best regards
Thank you for your feedback.
| Recipient confirmation required. |
|
|---|---|
| This was a double opt-in subscription. The recipient must confirm their subscription before they can receive your emails.Learn more. |
@ALH-Groupe apparently, the double opt in is enabled in your portal and these contacts are not confirmed. You can bulk confirm them by following these steps: Set up double opt-in for emails
I’m not French speaker, it might also be a missing opt in for the subscription chosen for the email: Manage your contacts' messaging subscriptions
That’s great, I was able to find the option to confirm that contacts have agreed to receive automated emails. Thank you for the information.
Best regards,