Hello Team,
I have few queries:
1) If we rename a non hub spot form, do we need to change anything on code?
2) Also we are submitting entires on hub spot forms
a) Some entries come on the backend, some dont.
b) It shows 4 entries, but in contacts shows only 10 and sometime 5.
c) We have kept complusory fields, still it doesnt catch the entry of the field.
Thank you.
Hi @UAlerts,
You can rename the form without any consequences – the name is just cosmetic.
Regarding your form entries, could you give some context how you tested the form? HubSpot will recognize and update your contacts based on the cookies that are dropped in their browsers. This may result in contacts being overwritten if the same form is submitted multiple times on the same device.
You can easily test this by using different email addresses and submitting the form in a private or incognito tab of your browser.
Which field did you set as required? Have you made sure to update the form? Changes in the form editor are not automatically published – you can click the orange Update button in the editor to make sure the latest changes made it to the live version of the form.
Best regards!