I need help escalating a provisioning issue that has been unresolved for almost 30 days, despite multiple conversations with support and my account rep.
My enterprise seat order was assigned to a completely new HubSpot portal instead of my existing, fully configured portal. I work daily in the correct portal, but the licence is stuck in the wrong one, which means I cannot activate calling or use the features I am paying for.
All I need is for the incorrect order to be voided and reissued to my correct portal ID: [hub ID]
Support and my rep have been unable to get this to the right internal team. This is a billing and provisioning engineering task, not a configuration issue.
Can someone please escalate this to the Provisioning & Billing Escalations Team?
It is blocking my business and preventing me from using the paid enterprise seat.
Thank you so much for any help.
Alex For information, the HubSpot Community is a public space. I have therefore edited your content for security & confidential reasons.
Thank you for outlining the details of your provisioning issue on the HubSpot Community.
I understand that timely access to your enterprise features is essential, and I appreciate you sharing the specifics here.
I’ve flagged your post for our Provisioning & Billing Escalations Team so it receives the proper attention.
They’ll review your request and follow up directly using your provided portal ID.
Thank you for your patience and for being part of our community.
Bérangère
