This would be a huge help for my team, especially if we can link multiple emails to one contact.
Agreed. Keep posting / voting for this Idea, we are at 98 ‘thumbs up’ -- let’s get to #100 and beyond if you ask all the members of your HubSpot user team to click at the top here!
Putting in my vote for the ability to add a secondary/alternate email address as a Contact Property. Consultants are a big part of our contact database. In our industry, consultants typically have 2 email addresses - 1 for the consulting company they are employed by and then 1 for the organization they are contracted to. It’d be very helpful to be able to track both email addresses as part of the same contact.
We’d also like to use HubSpot Forms to manage the registration for our company sponsored events. As part of the registration process, it’s not uncommon for an administrative assistant to register a C-level executive. The admins want the registrant to receive the registration confirmation email however they’d also like to receive a copy of confirmation email as well. Having a secondary email address contact property would allow them to enter their email address as an alternate so they could receive a copy of the email.
How is this not a first release feature! Necessary for work AND personal emails. Very important. Otherwise it creates a duplicate user if the contact uses another. Very annoying!!
@lsirac wrote:
Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property “secondary email”, but if someone fills in a form with this secondary email, they have to manually merge the contact every time.
We are a PK-12 school. We need this very basic functionality to include not only 2 emails for each contact, but more as well. It is very common for both parents of a child to be involved in the enrollment process, and for both parents to have at least one work email address and one or more personal email addresses. We are not currently able to log this in the system for tracking or usage. The bigger picture, related issue to this is that we are also not able to associate parents together which leads to much duplication and potential high risk of confusion and miscommunication. We have asked and continue to ask for a solution to be provided ASAP. The “workaround” has been offered to create “fake” companies for each set up parents, but this creates many problems and is not a workable solution.
This is really important feature for us as well.
I just wanted to add that we should be able to update the existing contact based on the secondary email address via API calls, since some of the integrated system (eg. accounting software), only have the secondary email (billing email for us).
As described here: https://developers.hubspot.com/docs/methods/contacts/update_contact
I was told by Hubspot that this feature is now “Live”. However, the system is setup only for merging contacts, and so if you manually need to add an email address to a contact (something we do 100’s of times a day on the phone), this is the process to an add an email address:
(1) Create a new contact
(2) Add your desired email address to the new contact
(3) Go back to the original contact
(4) Click on Merge
(5) Find the newly created contact
(6) Merge
I would like to suggest that the capability extend to allowing the user to manually add an email address - the same when clicking on the “Phone” icon gives the user to manually add another phone number, clicking on the “Email” icon should allow the user to add another email address.
I would not call that a solution - I would call that a “work around” - hopefully that is not their final answer.
I hardly consider that a “solution.” More of a “cumbesome workaround.” I don’t see why having a “email address 2” field is so hard?
@hvy_weight Are you saying that the second email address from the merged contact is retained in the combined contact? All the merges I have done lose the second email.
@roisinkirby No offense, but didn’t you just provide a link to this same request?
@macbikegeek yes, this feature has recently been released by Hubspot.
@hvy_weight with all due respect, I just merged two contacts and the behavior is the same - the merged contact email address is gone in the merged contact.
@macbikegeek I don’t work for hubspot. I would suggest that you ask them why this is not working in your account.
We are desperate for multiple email addresses for a contact. We have cases with people with multiple records (multiple emails) and different HubSpot Owners for each record. They are receiving multiple communications from our organization, because of the different emails, and it’s just not cool.
Creating a manual field for secondary email now…Yes to this g, for many reasons - social profile usually is attached to a personal email, people sign up to access marketing whitepapers/guides with personal/junk email, and we’re a software company and need to track Google Play/Apple store related email which is 99% of the time is different to work email. So benefits would be: more accurate tracking of prospect/customer activity. remove risk of overwriting email addresses due to zapier integrations…seeing all activity for customer/prospect properly, not divided across mutliple ‘contacts’
I NEED this to avoid duplicates when people use a personal and a work email.
like phone numbers, ppl tend to have more than one…
@lsirac wrote:
Some businesses benefit from entering 2 different email addresses for a single contact. For now, they create a custom property “secondary email”, but if someone fills in a form with this secondary email, they have to manually merge the contact every time.
Gotta have this. comma separated in the same field would be nice. I notice with merged contacts you use <first email> and <second email> format.
PLEEAAAAAASE add this feature! Thank you!