This, I am embarassed to say, has now caused us to LOSE A DEAL. A potential customer came to us about a year ago (yes, our sales cycle is sometimes a year long). We talked with them for a few months. They put us on hold (not surprising for what we do). Late last year, someone came to us with with a similar, but different project FROM A DIFFERENT EMAIL ADDRESS AND COMPANY NAME, and we quoted them something decidedly different because our supplier pricing tripled in October.
Turns out it was the same company, and same person, just a different email address because he has different emails for different divisions.
They got **bleep** about the triple pricing and left. If we’d known it was the same company, then we could have extended grandfathered pricing to them and STILL GOTTEN THE DEAL.
This is because we were unable to track this person across two emails, and thus see the different notes, and thus LOST A $50,000 DEAL.
PLEASE FIX THIS!!!