Hello @wedotraining,
I certainly understand your frustration. We receive this request a good amount (as you saw on the Ideas Forum), but I don’t have insight into when/if something like this will be changed or what that change would actually entail. While other CRMs might have that ability to have multiple email addresses, they might not have some of the functionality that the free Hubspot CRM has.
I’m sure our product team would love to be able to flip a switch and simply allow multiple email addresses, but it isn’t that simple. Email address is the unique identifier in Hubspot, so allowing multiple email addresses on a contact record immediately complicates things - how do we handle de-duplication, how do we log emails on the correct contact records, can secondary email addresses be used on multiple contacts (info@, billing@, help@, etc.)? There are just a few questions that need to be asked, and once they questions are answered, the product has to be adjusted to accomodate those answers.
I hope that at some point I’ll be able to update this post and let everyone know that it is possible to have multiple email addresses on contact records, but for now, it is the expected behavior to only have one email address per contact.
Thanks,
Brett