Enroll previous contact who opened first e-mails to the new workflow.

[EKapitanova]

Hello,

I’m creating an email workflow with 5-6 emails. I just started using the workflow option, so I already sent some of the firts emails to my contacts before creating the workflow.

How can I include these contacts? For example, after I create the workflow, I don’t want that contacts who already recieved the first email to recíeve the first email again, but to recieve the second email.

In summary, I want my previous contacts who already recieved an email to be distributed to the stages of flow where they should belong and not start with the first email.

[karstenkoehler]

Hi @EKapitanova,

You would have to add the if/then branch workflow action before each email in your workflow.

if/then branch #1:

• Contact was sent email 1
• if yes: Go to if/then branch #2
• if no: send email 1

if/then branch #2:

• Contact was sent email 2
• if yes: Go to if/then branch #3
• if no: send email 2

and so on.

It would look like this, cascading down further:

Let me know if you have any follow-up questions!