Engagement associations don't work with call extension SDK.

Developer Support APIs & Integrations
1

Hi all,

I’m using hubspot call extensions to implement a click to call feature. The call is placed from Contacts or Deals interface.

When I execute:

cti.outgoingCall({
     createEngagement: true,
     phoneNumber: XXXXX,
});

The engagement is created but without associantions with contact and/or deal.

The phoneNumber was passed by onDialNumber event. I also tried to remove phoneNumber on outgoingCall without success.

There is any solution for this?

Thanks.

2

Hey @rogerioeel

Are you still working on this?

@isaacpalomero , @iqpartner do you all have suggestions?

3

Hi dennisedson,

As a solution, I changed my code to create engagement on backend. Setting createEngagement as false.

cti.outgoingCall({
     createEngagement: false,
     phoneNumber: XXXXX,
});

Now I can create engagement with proper associations (contact, deal, company).

But If you have any idea to solve this problem I could test.

Thanks.