Can a workflow event delay listen for a reply from a marketing email sent to an inside team member using the marketing email criteria?
Hi @BruceProck,
As far as I know: no. The workflow is focused around the enrolled contact, not the recipient of the internal marketing email. The only way to access anything about the internal marketing email send would be through its action output - and here we only get ‘This action’s final success or failure state’:
Instead of a reply to the email, try to think of a way that takes the recipient back to the CRM and the enrolled record and update the record - so that you can reference that update.
Best regards!