A very klunky, partial, manual work-around is to use an automation workflow to alter the “Ticket name” property to include the ticket ID in the ticket name. This’ll place the ticket ID in the ticket’s visible name. Unfortunately, the originating email won’t be altered, but when you reply, you can cut’n’paste the ticket’s name into the subject line. All subsequent emails should then contain the ticket ID in the subject.
Would be much nicer if this was automatic though and was able to handle associating subject line ticket IDs with existing tickets.
+1
I agree with cognidox_vittal
We need this!!
Thumbs up x 1000
super essential!
This is essential. I don´t think we will use Hubspot without it. What kind of ticketing system doesn´t have a numeric ticket ID?!? Hello?
Any info on this? i need this yesterday
This idea is mandatory to be implemented and delivered!
I can only agree with the above!
At the same time, this idea has just not enough upvotes. I talked to the HS support and they advised that in average an idea takes one year to be analyzed and implemented. Taking this into account it could take a long time before even reaching the radar. Funny though, if you consider that the HS chat/ticket provides you an ID.
Well we need this too. Its interesting how HubSpot handels their support tickets better then the service they provide in the ticket options.
We need to have ticket ID in the email subject or in the email footer as an option.
It simply does not look professional not to use it and it becomse very very messy without it when we have a lot of customers.
Yes! This is really an essential piece of providing ticketed support to clients. Please, HubSpot! We need it!
We have received client feedback that the lack of Ticket ID in emailed replies from Support tickets is very confusing and this is generating red flag/negative feedback results.
Implementing this feature is pretty essential. Please can this be developed!
I agree with the UX comments mentioned previously and would also support formating the number a little more clearly (for me, at least):
For example
[725-362-185] … rest of subject line …
or
[72536-2185] … rest of subject line …
rather than
[725362185] … rest of subject line …
This is LFresh
Besides, it is very important to identify duplicate cases, which increase every day, so it will be easier to combine them
Why is this not an option yet?
please add this feature. what it the point to do it manually, Manual work just leads to errors.
I agree. This is a standard feature in most modern ticketing systems like Zendesk, Freshdesk and Sales Force.
Definitely need this - (kind of surprised it’s not already there) All of our previous systems had this functionality and customers are frustrated that it’s no longer there. Makes it difficult for them and us to easily find things.
Yes, ticket ID automatically in the subject line is crucial in a good ticketing system.
Needed