In the Review Automation Issues feature, and also in the Data Quality feature, flagged contacts are currently only accessible via the “View in CRM” button, which breaks standard navigation expectations and adds unnecessary steps for power-users reviewing multiple entries.
Enabling these contact names as standard clickable hyperlinks, openable in new tabs, would greatly streamline checking times. This small UX improvement could significantly boost user efficiency, remove roadblocks and reduce friction in issue resolution.
It will make HubSpot feel more intuitive for users, reduce frustration, and further uplift the perception of HubSpot as an awesome tool.
Links to features mentioned:
- Troubleshoot automation issues
- Use data quality tools