# Enable multiple users to collaborate on a Ticket **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [August 15, 2023, 9:20am UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494 "2023-08-15T09:20:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![vanessahunt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vanessahunt/32/38885_2.png) [@vanessahunt](https://community.hubspot.com/u/vanessahunt)\ **Post date:** [August 15, 2023, 9:20am UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/1 "2023-08-15T09:20:01Z")
The ‘Sales collaborators’ feature is useful for Deals. It would also be very useful to include multiple users as contributors to a Ticket e.g. Ticket collaborators (like Deal collaborators). In Salesforce, you can create Cases Teams and assign default users to the roles on the Case Team - and then kick off workflow actions based on the user’s role. That would be an additional useful capability. This is critical in a standard Service environment where a Ticket is passed from Helpdesk to 2nd or 3rd line support - it should be easy to see who is currently working the Ticket, but also who’s been involved overall. As a HubSpot UK partner, I would be very happy to speak to a Service hub Product Manager to explain more about the requirements needed for my Service Pro and Enterprise clients. ---
**Author:** ![laurabren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laurabren/32/10217_2.png) [@laurabren](https://community.hubspot.com/u/laurabren)\ **Post date:** [August 15, 2023, 9:46pm UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/2 "2023-08-15T21:46:35Z")
@vanessahunt Have you tried adding custom “owner” properties to the ticket? We have multiple owners on our tickets -- e.g. a “sales owner,” a “CX owner,” and a “product owner.” ---
**Author:** ![vanessahunt](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/vanessahunt/32/38885_2.png) [@vanessahunt](https://community.hubspot.com/u/vanessahunt)\ **Post date:** [August 15, 2023, 9:53pm UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/3 "2023-08-15T21:53:46Z")
Yes @laurabren - that’s what we are doing currently, but would prefer the broader functionality of true Case team functionality. Thanks for the suggestion though 😊 ---
**Author:** ![laurabren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/laurabren/32/10217_2.png) [@laurabren](https://community.hubspot.com/u/laurabren)\ **Post date:** [August 15, 2023, 9:55pm UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/4 "2023-08-15T21:55:51Z")
Understood! Glad you at least have a workaround for the time being 🙂 ---
**Author:** ![PGoehrke](https://avatars.discourse-cdn.com/v4/letter/p/97f17d/32.png) [@PGoehrke](https://community.hubspot.com/u/PGoehrke)\ **Post date:** [September 24, 2024, 8:05pm UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/5 "2024-09-24T20:05:06Z")
I was just talking about this, also specifically connecting Tickets collaborators with the existing Deals collaborators functionality. Hope this makes its way into Beta. ---
**Author:** ![RSlowen](https://avatars.discourse-cdn.com/v4/letter/r/3d9bf3/32.png) [@RSlowen](https://community.hubspot.com/u/RSlowen)\ **Post date:** [October 22, 2024, 9:35am UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/6 "2024-10-22T09:35:01Z")
This functionality is common in any ticketing platforms I have used and just assumed it would be the case for Hubspot. We have a workaround of “Ticket Collaborator” field but this only allows us to select one additional user internally into this field. Often a ticket could have mutliple internal collaborators where we can create views and alerts for them - is there any other way to do this apart from creating multiple “owner” fields for this? ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [May 29, 2025, 9:04am UTC](https://community.hubspot.com/t/enable-multiple-users-to-collaborate-on-a-ticket/87494/7 "2025-05-29T09:04:45Z")
Hi @vanessahunt and everyone, This is now possible: > * * * > > ### Create multi-select User properties > > - Last updated: May 28, 2025 > - Scheduled for release - Expected June 9, 2025 > > ### **What is it?** > > You can now create HubSpot User properties that are multi-select, enabling you to add multiple record owners in a single property. ![karstenkoehler_1-1748509412247.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/c/cc7b180fab2af90f0662ea685d73a360db66ac9c.png) > ### **Why does it matter?** > > HubSpot User properties store a list of users in your HubSpot account. Users selected for this property are treated as record owners and have the same edit permissions for the record as an owner. > > Previously, only one HubSpot user could be selected as a value. This constrained your data model in cases where multiple users needed to be owners on a record. For example, you may have a contact record representing a potential customer that is owned by multiple sales team members. Each team member needs record owner permissions so that they can reach out to the contact and make edits to the contact record. Now, this can be achieved with a multi-select User property. > > ### **How does it work?** > > Objects\>Settings\>Properties > > Create a new property and select User as its fieldtype. You will select how many owners can be selected - only one, or multiple. This selection cannot be changed after the property is saved. > > **Notes:** > > - Existing User properties cannot be configured to be multi-select at this time > - The default HubSpot owner property is not impacted by this change > - Personalization tokens for multi-select User properties are not yet supported in Marketing Email, but function as expected in Snippets, Sales Emails, and Workflows. > > ### **Who gets it?** > > All hubs and tiers > > * * * You can find this beta under Settings \> Product updates \> All. Best regards! cc @CommunityTeam