Enable filtering and exclusions to CES feedback surveys

HubSpot Ideas
1

We need to be able to set rules for what closed tickets gets a CES survey after a ticket has been closed.

  • Customer Support handles lots of internal tickets
  • Some tickets are created on customers without them raising the tickets
  • Pretty much all other feedback surveys allow filtering

Should be a quick fix to add this for CES surveys as well.

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2

I second this request! A filter that we need for CES surveys is to pick the date the ticket closed. Example: we have a client who has migrated 9K+ tickets into HubSpot and we don’t want the CES survey to be triggered to send to older tickets, only the tickets that have started closing in 2025. The current setup for CES surveys does not allow this level of filtering, which is leading us to explore other options of how to achieve this within HubSpot.

3

This seems like a no brainer, need this asap.

4

Come on Hubspot - what’s if we’re replying to internal colleagues who email our support team or create a sub ticket to email and involve other teams - we don’t want them receiving the CES survey too? Please implement this feature ASAP.

5

Up, Hubspot! We need this feature.