In the Desktop/Web version of HubSpot Conversations Inbox or Help Desk, users can customize WhatsApp template variables before sending.
This functionality is currently unavailable in the mobile app which makes it difficult to communicate effectively with customers via WhatsApp on the go, as templates cannot be adjusted to fit the intended message. As a result, users are unable to fully utilize the HubSpot mobile app for client communication.
Please add support for editing WhatsApp template variables in the mobile app to enable seamless communication on the go.