Today we had an incident that was blocked by not being able to associate a Custom Object with a Ticket due to not being able to associate those via IOS App.
In our B2B business we are tracking sold goods as Live Systems including contract and service information. Those Live Systems shall be associated whenever a Ticket is created by our Support Engineers (unfortunately there is no 1:n cardinality possible as we have customers with n systems and each system has different warranty and service rules, that’s why this is no automated process). Last night we received an urgent ticket which could not be processed to our engineering teams (outside od Hubspot) as the SLAs were not determined due to the Live System missing. And the reason for that was the person on-call being at the airport and not able to process via laptop but via Phone.
So as a result a missing feature of Hubspot (not being able to associate or edit Custom Objects via IOS App) is a break cause of our process and we would highly appreciate if this will get picked up by the Product Team as soon as possible.