[EN] Looking for real-world experience with AI chatbots + HubSpot (Help Desk, handoff, ticket creati

Service Hub Tickets & Conversations
1

Hi everyone :waving_hand:

We’re exploring AI chatbots for our support flow in HubSpot and would love to hear real-world experiences.

Context

  • We use HubSpot Service Hub (Help Desk) and need tickets created for our support team when a conversation is handed from bot → human.
  • HubSpot AI Agents have some weak spots for our use case.
  • We tested MyAskAI: answer quality is good, we can use the HubSpot chat directly and connect the HubSpot Knowledge Base. The blocker is human handover—we need automatic ticket creation on handoff. Their team says it’s in progress, but I’d like to know what others are doing today.

Questions

  1. Which AI chatbot are you using with HubSpot right now?
  2. How do you handle bot → human handoff into the Help Desk?
  3. Can your setup auto-create Tickets on handoff (native app or via webhook)?
  4. Do chat transcripts sync back to the Contact/Company record reliably?
  5. If there’s no native integration, how are you triggering tickets—webhook + HubSpot workflow or something else?

Thanks in advance! Happy to share more details on our tests with MyAskAI and HubSpot AI Agents if helpful.

2

Hi @LKlaßen4,
Thank you for posting to the Community!
I’d love to tag in some of our Top Contributors to share their experiences -
@gabriel-nextiny @DGarg and @beeginman Do you all have any experience with this tool?
Cassie, Community Manager