# Empty Names Not Appearing as --

**URL:** <https://community.hubspot.com/t/empty-names-not-appearing-as/136286>\
**Category:** CRM\
**Tags:** free, professional\
**Created:** [July 15, 2025, 7:27pm UTC](https://community.hubspot.com/t/empty-names-not-appearing-as/136286 "2025-07-15T19:27:25Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![JegRamos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jegramos/32/207257_2.png) [@JegRamos](https://community.hubspot.com/u/JegRamos)\
**Post date:** [July 15, 2025, 7:27pm UTC](https://community.hubspot.com/t/empty-names-not-appearing-as/136286/1 "2025-07-15T19:27:25Z")

</div>

When contacts in HubSpot have no first or last name, we normally see a “--” displayed. However, we’ve recently noticed that some empty names appear as a complete blank. Crucially, when this occurs, we are unable to click on these blank names to go directly to the contact’s page, forcing us to use the ‘Preview’ option as a workaround.  
What could be causing this?

 ![JegRamos_0-1752607608591.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/5/15654de5e110dae12c075909c69e361877ec3b72.png)

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 15, 2025, 7:34pm UTC](https://community.hubspot.com/t/empty-names-not-appearing-as/136286/2 "2025-07-15T19:34:31Z")

</div>

Hi @JegRamos,

Could you check whether these contacts actually have an empty first and last name and not, for example, invisible characters or space characters in them?

Best regards

---

<div class="post-metadata">

**Author:** ![JegRamos](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jegramos/32/207257_2.png) [@JegRamos](https://community.hubspot.com/u/JegRamos)\
**Post date:** [July 18, 2025, 4:59pm UTC](https://community.hubspot.com/t/empty-names-not-appearing-as/136286/3 "2025-07-18T16:59:46Z")

</div>

Hello @karstenkoehler, thank you for responding. I’ve verified that there are no empty spaces nor invisible characters for the first and last names

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 19, 2025, 5:35am UTC](https://community.hubspot.com/t/empty-names-not-appearing-as/136286/4 "2025-07-19T05:35:21Z")

</div>

@JegRamos in that case I’d recommend reaching out to HubSpot support directly in-app via chat or email. Best regards!