# Emails Using the bcc code are being bounced

**URL:** <https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759>\
**Category:** Marketplace Apps\
**Created:** [June 16, 2020, 2:48pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759 "2020-06-16T14:48:28Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![cconner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cconner/32/59606_2.png) [@cconner](https://community.hubspot.com/u/cconner)\
**Post date:** [June 16, 2020, 2:48pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/1 "2020-06-16T14:48:28Z")

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Since last Thursday our emails using the bcc code from outlook are being bounced. We are using the free CRM version. Can anyone help with what caused this all of a sudden?

 ![28180iD372019ADD4A62E8.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/9/8968d5aa778ebddee4c2f25b1960bad14cb27300.png)

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**Author:** ![cconner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cconner/32/59606_2.png) [@cconner](https://community.hubspot.com/u/cconner)\
**Post date:** [June 17, 2020, 6:41pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/2 "2020-06-17T18:41:24Z")

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Is there anyway that I can get some help with our free account? We are dead in the water if this is not fixed soon.

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**Author:** ![cconner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cconner/32/59606_2.png) [@cconner](https://community.hubspot.com/u/cconner)\
**Post date:** [June 18, 2020, 11:39am UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/3 "2020-06-18T11:39:42Z")

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Hubspot was able to fix the problem.

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**Author:** ![PowerFilmSolar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/powerfilmsolar/32/86547_2.png) [@PowerFilmSolar](https://community.hubspot.com/u/PowerFilmSolar)\
**Post date:** [September 8, 2020, 12:46pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/4 "2020-09-08T12:46:47Z")

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How did they fix the issue? I am having a similar problem.

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<div class="post-metadata">

**Author:** ![cconner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cconner/32/59606_2.png) [@cconner](https://community.hubspot.com/u/cconner)\
**Post date:** [September 8, 2020, 12:49pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/5 "2020-09-08T12:49:05Z")

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They did not say how they fixed it, but it worked fine and then just one day they stopped working.

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**Author:** ![PowerFilmSolar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/powerfilmsolar/32/86547_2.png) [@PowerFilmSolar](https://community.hubspot.com/u/PowerFilmSolar)\
**Post date:** [September 8, 2020, 12:52pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/6 "2020-09-08T12:52:47Z")

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So, just to confirm, it was working after you posted but now it isn’t again?

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<div class="post-metadata">

**Author:** ![cconner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cconner/32/59606_2.png) [@cconner](https://community.hubspot.com/u/cconner)\
**Post date:** [September 8, 2020, 1:09pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/7 "2020-09-08T13:09:42Z")

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Sorry. They fixed it. But they did not tell me what they did.

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**Author:** ![PowerFilmSolar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/powerfilmsolar/32/86547_2.png) [@PowerFilmSolar](https://community.hubspot.com/u/PowerFilmSolar)\
**Post date:** [September 8, 2020, 1:31pm UTC](https://community.hubspot.com/t/emails-using-the-bcc-code-are-being-bounced/21759/8 "2020-09-08T13:31:46Z")

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Thanks! I created my own post so hopefully they can help me as well.