Emails sent cap or limit on how many emails a contact can receive in a given time range

HubSpot Ideas
1

It would be great to add a simple if/then and emails received is greater than X within the last X days then add them to a suppression list we can then add to every email send?

Limit the amount of communications on a per contact basis including automated emails.

2

Very much needed.

3

Agreed. This is exactly what I need. We have been requesting it repeatedly from Hubspot for the last two years.

4

Bueller… Buelller…

5

We need this !

6

We really need this !

7

This would be huge - especially if you have marketing AND sales sending emails to the same prospects, would keep them from getting bombarded.

8

do it… do it now!

9

We need this!! Pease develop this

10

We need this functionality.

11

We do need this functionality too.

12

I am shoked that this is not a feature. It is pretty much a native functionality for most advanced automation platforms - at least in the ecomm realm.

13

Agreed - especially as we are rolling out the Sales tool, this would be really helpful to avoid overwhelming prospects and customers from both marketing and sales emails.

14

We would use this feature!

15

very much needed.

16

We’ve been asking HubSpot for this over the last three years

17

Hey you guys, I think I just figured out a way to limit email communications.

Create a new Active List>Contact Property>Last email send date>Is less than 7 days ago

Save.

Then in your workflows add that list to your Suppression lists. If it’s an Active list, it should work. I’m testing it now.

Does this make sense?

18

Hi all, some good news on this, we’re released a feature called “Send Freqency Cap” which is available as part of the Marketing Hub Enterprise tier which enables exactly this. You can learn a little more about it here: https://knowledge.hubspot.com/articles/kcs_article/email/set-up-an-email-frequency-safeguard

Hope this helps!

19

It would be great to have this functionality - down to a specific email. For example, I want to send an email to a customer, reminding them of the benefits of the product they have taken out. But I only want them to receive it maximum once every 90 days. Those figures (quantity and timeframe) are variable.. but that is the idea. It’s basic functionality and I’m surprised is not available in HubSpot already.