# Emails Sent but Not received

**URL:** <https://community.hubspot.com/t/emails-sent-but-not-received/97030>\
**Category:** Email Deliverability\
**Tags:** free, marketing-email, email-deliverability\
**Created:** [January 3, 2024, 5:09pm UTC](https://community.hubspot.com/t/emails-sent-but-not-received/97030 "2024-01-03T17:09:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![JHarrison9802](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@JHarrison9802](https://community.hubspot.com/u/JHarrison9802)\
**Post date:** [January 3, 2024, 5:09pm UTC](https://community.hubspot.com/t/emails-sent-but-not-received/97030/1 "2024-01-03T17:09:58Z")

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I have the free version and my emails stopped being delivered all of a sudden. Can someone tell me why this happened?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [January 3, 2024, 5:16pm UTC](https://community.hubspot.com/t/emails-sent-but-not-received/97030/2 "2024-01-03T17:16:35Z")

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Hi @JHarrison9802,

There are multiple potential reasons here. Could you confirm the following?

Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)

Are you [suppressing unengaged contacts](https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengaged-contacts) in the _Recipients_ tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.

Are you using an [exclusion / suppression list](https://knowledge.hubspot.com/email/how-do-i-create-an-email-suppression-list) in the _Recipients_ tab of the email? (_Do not send to_ dropdown)

Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types).

Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”.

Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier)

Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True”

You can always check which ones apply by navigating to the sent marketing email, then going into the _Recipients_ tab and then check the explanations under _Not sent_.

Best regards!

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**Author:** ![JHarrison9802](https://avatars.discourse-cdn.com/v4/letter/j/f0a364/32.png) [@JHarrison9802](https://community.hubspot.com/u/JHarrison9802)\
**Post date:** [January 3, 2024, 5:42pm UTC](https://community.hubspot.com/t/emails-sent-but-not-received/97030/3 "2024-01-03T17:42:45Z")

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Thanks for the suggestion. I have a feeling that the cause is the 2nd thing  
you suggested. I’m going to try to turn that off.