# Emails Not Tracking and or Logging

**URL:** <https://community.hubspot.com/t/emails-not-tracking-and-or-logging/90438>\
**Category:** Sales Email\
**Tags:** professional\
**Created:** [September 25, 2023, 8:59pm UTC](https://community.hubspot.com/t/emails-not-tracking-and-or-logging/90438 "2023-09-25T20:59:04Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PWatts0](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@PWatts0](https://community.hubspot.com/u/PWatts0)\
**Post date:** [September 25, 2023, 8:59pm UTC](https://community.hubspot.com/t/emails-not-tracking-and-or-logging/90438/1 "2023-09-25T20:59:04Z")

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We use outlook and chrome and hubspot is the only extension. Some emails track but dont log and some don’t do either. There doesn’t seem to be any reasoning behind it. Does anyone have a fix?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [September 26, 2023, 4:19am UTC](https://community.hubspot.com/t/emails-not-tracking-and-or-logging/90438/2 "2023-09-26T04:19:18Z")

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Hi @PWatts0,

HubSpot has troubleshooting steps for this case:

[https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in#tracking-notifications](https://knowledge.hubspot.com/email-tracking/troubleshoot-the-hubspot-sales-outlook-desktop-add-in)

> **[Troubleshoot the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-chrome-extension)**
>
> Review common troubleshooting steps to help resolve issues with the HubSpot Chrome extension.

Could you check these steps? Additionally, maybe check the never log list: [Exclude recipients from CRM email and meeting logging](https://knowledge.hubspot.com/settings/add-emails-and-domains-to-the-never-log-list)

Best regards!