# Emails not logging

**URL:** <https://community.hubspot.com/t/emails-not-logging/109758>\
**Category:** Gmail Sales Extension\
**Tags:** free\
**Created:** [June 20, 2024, 12:43pm UTC](https://community.hubspot.com/t/emails-not-logging/109758 "2024-06-20T12:43:22Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![JManson7](https://avatars.discourse-cdn.com/v4/letter/j/bbce88/32.png) [@JManson7](https://community.hubspot.com/u/JManson7)\
**Post date:** [June 20, 2024, 12:43pm UTC](https://community.hubspot.com/t/emails-not-logging/109758/1 "2024-06-20T12:43:22Z")

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Hi, free user of Hubspot for 2+ years here. My emails (gmail) have stopped logging in the last few weeks. I haven’t changed settings, I’ve tried adding the BCC into the email, but that also doesnt work. I use Gmail and have the Chrome extension for it. Never had an issue until the past few weeks

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**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [June 20, 2024, 6:08pm UTC](https://community.hubspot.com/t/emails-not-logging/109758/2 "2024-06-20T18:08:51Z")

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Hey @JManson7 , thank you for posting in our Community!

I’m sorry to hear about the trouble you’re having with email logging in HubSpot. To address this issue:

- Please ensure that your HubSpot Chrome extension is enabled and up to date.
- Check your Gmail settings within HubSpot to confirm email logging is turned on.
- Verify that you’re using the correct BCC address provided by HubSpot.

If this persists, the more information, screenshots, and details you can provide, the better I can advise on the next steps.

Kindly,

Pam