# Emails not delivered

**URL:** <https://community.hubspot.com/t/emails-not-delivered/46183>\
**Category:** Email Deliverability\
**Tags:** starter\
**Created:** [October 29, 2021, 3:24pm UTC](https://community.hubspot.com/t/emails-not-delivered/46183 "2021-10-29T15:24:20Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![MVitale](https://avatars.discourse-cdn.com/v4/letter/m/eada6e/32.png) [@MVitale](https://community.hubspot.com/u/MVitale)\
**Post date:** [October 29, 2021, 3:24pm UTC](https://community.hubspot.com/t/emails-not-delivered/46183/1 "2021-10-29T15:24:20Z")

</div>

I have setup a couple email ccampaigns and sent them out. Each has uses an list of about 50 emails. It does not appear that any emails have been sent. How can I troubelshoot this?

---

<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [October 31, 2021, 7:35am UTC](https://community.hubspot.com/t/emails-not-delivered/46183/2 "2021-10-31T07:35:44Z")

</div>

Hi @MVitale,

There are multiple potential reasons here. Could you confirm the following?

Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.)

Are you [suppressing unengaged contacts](https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengaged-contacts) in the _Recipients_ tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts.

Are you using an [exclusion / suppression list](https://knowledge.hubspot.com/email/how-do-i-create-an-email-suppression-list) in the _Recipients_ tab of the email? (_Do not send to_ dropdown)

Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types).

Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”.

Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier)

Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True”

Best regards!