Emails not coming through to Hubspot Email

Smart CRM & Sales Hub CRM
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1

Hi there,

I have an issue, we have noticed that some clients when they reply to the hubspot email for example hello=branded.je@bf.eu1.r.hubspot-inbox.com

Some emails are not coming through, anywhere, not the hubspot inbox and not our email box directly, this is an issue as we have a few concerned customers thinking that we are ignoring them.

This is not the case with all but some, emails, but they are related to some of the biggest accounts we have.

When the same client emails then our email box directly, they come through both on our inbox and hubspot inbox.

Can you help and advise why this may be the case?

2

Hi @MBorowski,

This is a limitation of the free products. You would need to upgrade to one of the paid subscriptions mentioned at the beginning of this article: Manage your email authentication

After authenticating your domain, replies will be sent to the sending address.

In higher subscriptions, you can also specify a custom reply-to address: Add custom reply-to addresses to marketing emails

In other words, in the free tools, this cannot be achieved, as far as I know.

Best regards!