# Emails not being received **URL:** \ **Category:** CRM\ **Created:** [February 21, 2022, 2:14am UTC](https://community.hubspot.com/t/emails-not-being-received/51877 "2022-02-21T02:14:05Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![EAtkinson](https://avatars.discourse-cdn.com/v4/letter/e/e36b37/32.png) [@EAtkinson](https://community.hubspot.com/u/EAtkinson)\ **Post date:** [February 21, 2022, 2:14am UTC](https://community.hubspot.com/t/emails-not-being-received/51877/1 "2022-02-21T02:14:05Z")
Hi there, My customers are not receiving emails I have sent. Mulitple customers have called and advised they have not received my email. This is not a sales email. The email is sent from the individual contact screen. Is anybody else noticing the email has been ‘sent’ but not ‘opened’ Any help would be gratefully received! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [February 21, 2022, 5:16am UTC](https://community.hubspot.com/t/emails-not-being-received/51877/2 "2022-02-21T05:16:12Z")
Hi @EAtkinson, HubSpot has a troubleshooting article specifically for this: [Contacts not receiving your marketing emails](https://knowledge.hubspot.com/email/contacts-not-receiving-your-marketing-emails) Generally it’s becoming more common that receiving email service providers are simply not sending [bounce](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce) information back whenever an email is not let through to the end user. This is usually the case in industries which are more sensitive to these regards (finance, research etc.) HubSpot marketing emails contain tracking links (which cannot be switched off) and which are sometimes considered potentially harmful by email service providers. I’d recommend working through the options linked in the article above. Beyond that, options are unfortunately limited. Best regards! ---
**Author:** ![DRoberge](https://avatars.discourse-cdn.com/v4/letter/d/eada6e/32.png) [@DRoberge](https://community.hubspot.com/u/DRoberge)\ **Post date:** [February 24, 2025, 7:54pm UTC](https://community.hubspot.com/t/emails-not-being-received/51877/3 "2025-02-24T19:54:49Z")
thi isnt about marketing emails. these are one to one emails- our team is struggling here with the auto associations destroying records for deals because of our conversations inbox, and with emails not being recieved for direct to customer emails regarding current quotes/one to one correspondence! please help! ---
**Author:** ![SWilkins2](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SWilkins2](https://community.hubspot.com/u/SWilkins2)\ **Post date:** [March 25, 2025, 10:50pm UTC](https://community.hubspot.com/t/emails-not-being-received/51877/4 "2025-03-25T22:50:51Z")
My entire team is having the same issue. When we try to send an email from a Contact’s page, they are not receiving it. Which is odd because if we look in our outlook emails, it shows as sent, but it didn’t actually send. Then, if we email the contact directly through Outlook, it sends. Hubspot, can you help us? ---
**Author:** ![SWilkins2](https://avatars.discourse-cdn.com/v4/letter/s/c37758/32.png) [@SWilkins2](https://community.hubspot.com/u/SWilkins2)\ **Post date:** [March 26, 2025, 3:34pm UTC](https://community.hubspot.com/t/emails-not-being-received/51877/5 "2025-03-26T15:34:04Z")
My entire team is having the same issue. When we try to send an email from a Contact’s page, they are not receiving it. Which is odd because if we look in our outlook emails, it shows as sent, but it didn’t actually send. Then, if we email the contact directly through Outlook, it sends. Seems like this “Karsten” guy is a bot given it’s inabailty to reply with a solution based on your specific answer. Hubspot humans, help? ---
**Author:** ![Rpetersen](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/rpetersen/32/35926_2.png) [@Rpetersen](https://community.hubspot.com/u/Rpetersen)\ **Post date:** [November 20, 2023, 7:17pm UTC](https://community.hubspot.com/t/emails-not-being-received/51877/6 "2023-11-20T19:17:08Z")
Were you ever given a solution for this from Hubspot? My team is having the same issue.