Emails keep bouncing - Simply.com hosting

Marketing & Content Hub Email Marketing Tool
1

Hi
We use Simply.com as a web and mail host and now one of our mail accounts keeps getting bounced and blocked by the receivers.

I have added this to my DNS, but without any luck:

TXT
@

v=spf1 include:spf.simply.com include:140451633.spf01.hubspotemail.net -all
Also I have added the Brand Domain in Hubspot.
Please help :slightly_smiling_face:

2

Hi @TSkov

Are you talking about marketing emails or 1-2-1 emails, it’s not 100% clear?

If it is marketing emails, what bounce reasons/messages are you seeing in the email tool?

Thanks

Frank

3

Hi
It’s emails sent from HubSpot Inbox to clients.

Only a problem with 1 of the accounts out of 4.

4

Hi @TSkov

Okay, and what is the bounce message. What is the reason you are being told these emails are bouncing?

If you have a paid subscription, I would strongly recommend logging a ticket with HubSpot Support as they will be able to “look under the hood” and provide insights beyond what we are able to from the Community.

Frank