Ok, Im still confused on how these functions, 1:1 or group email functions, would dictate what ends up in my spam folder.
Is there a way to bulk upload emails to the Allow list? Almost every other email we are receiving is going into the Spam inbox and we cannot figure out how to stop this.
also, an add on question, is there a way to allow comments on the email be shown through all teams/inboxes? We have multiple customer services inboxes and clients like to add more than one in the email send to portion, and when we have a team member from each inbox viewing the same email we have the potential to reply twice. We advised our team to add a comment in when viewing but it isn’t shown through the different inboxes