Emails getting associated to additional incorrect/wrong contacts and companies

Smart CRM & Sales Hub Sales Email
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1

When I look at association history for emails it says it’s associated via API. But I have more than one portal where the following is happening:

An email comes in and is associated to different contacts and companies then the once referenced in the email. This is sometimes a thread and sometimes not.

Anyone have this issue and if there is a solution?

I have updated activity associations settings for emails and it still doesn’t work for new emails coming in.

In the enterprise portal, I have a custom coded action checking associated records to the record to remove additional email associations but in this professional account I don’t have the ability to validate and check this without Data hub.

Would be better if this would not be an issue in general - essentially I cannot rely on accurate email associations.

2

Hi there @_amalia and thank you for your question!

I want to share this community thread that offer more insight into your issue: https://community.hubspot.com/t5/APIs-Integrations/How-to-suppress-quot-Automatically-create-and-associate/m-p/230415

Also here’s a Knowledge Base Article with more helpful context: Automatically create and associate companies with contacts.

Finally, I’m tagging a few community experts for insights and ideas. Hey there @JTolley @LouiseHare @Crystal_Hopper any advice here? Thanks!

Victor

3

This thread and info is for contact to company association.

My question is regarding emails and how they specifically get associated to incorrect contacts and companies seemingly for no reason.