# Emails are not being logged

**URL:** <https://community.hubspot.com/t/emails-are-not-being-logged/112459>\
**Category:** CRM\
**Tags:** crm, free, email-deliverability\
**Created:** [July 19, 2024, 8:10pm UTC](https://community.hubspot.com/t/emails-are-not-being-logged/112459 "2024-07-19T20:10:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DAnderson60](https://avatars.discourse-cdn.com/v4/letter/d/8edcca/32.png) [@DAnderson60](https://community.hubspot.com/u/DAnderson60)\
**Post date:** [July 19, 2024, 8:10pm UTC](https://community.hubspot.com/t/emails-are-not-being-logged/112459/1 "2024-07-19T20:10:42Z")

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Someone sent me an email and I got that email from my email provider but it did not get logged into my Hubspot. I have IAMP and SMTP enabled. Yes the clients email is stored as a contact. I even created a test client and used one of my old emails and that wasn’t logged either.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 20, 2024, 5:38am UTC](https://community.hubspot.com/t/emails-are-not-being-logged/112459/2 "2024-07-20T05:38:58Z")

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Hi @DAnderson60,

Was this a net new email (and not a reply)? HubSpot only logs incoming emails to your personal connected email address when their replies, see here: [Understand reply-only email logging rules](https://knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log)

> * * *
> 
> - The original email was [sent through the CRM](https://knowledge.hubspot.com/one-to-one-email/send-and-reply-to-one-to-one-emails?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=sent%20through%20the%20CRM) or sent from your connected personal email client with the [sales email extension or add-in](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=sales%20email%20extension%20or%20add-in) installed and the [_Log_ checkbox](https://knowledge.hubspot.com/connected-email/track-and-log-emails-with-the-hubspot-sales-chrome-extension?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=Log%20checkbox#logging-emails) selected.
> - The original email was not sent to an email address or domain listed in your [_Never Log_ list](https://knowledge.hubspot.com/connected-email/add-emails-and-domains-to-the-never-log-list?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=Never%20Log%20list).
> - The personal email address is still connected when the reply is received.
> - The reply is sent to a personal email connected by the user who originally started the thread.
> - The sender of the reply is an existing contact in HubSpot.

If you connect a [team email address](https://knowledge.hubspot.com/connected-email/choose-an-inbox-connection?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=team%20email%20address#connect-a-team-email) to HubSpot, you can view, manage, and reply to incoming emails in the [conversations inbox](https://knowledge.hubspot.com/inbox/get-started-with-conversations?hubs_content=knowledge.hubspot.com/connected-email/log-email-replies-in-the-crm&hubs_content-cta=conversations%20inbox).

Hope this helps!