# Email **URL:** \ **Category:** Email Marketing Tool\ **Tags:** starter\ **Created:** [August 26, 2021, 8:40am UTC](https://community.hubspot.com/t/email/42931 "2021-08-26T08:40:05Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Francis2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/francis2/32/191501_2.png) [@Francis2](https://community.hubspot.com/u/Francis2)\ **Post date:** [August 26, 2021, 8:40am UTC](https://community.hubspot.com/t/email/42931/1 "2021-08-26T08:40:05Z")
Hi, I’m new here … I make an email and I send it to my contacts, I check and but nobody received the e-mail… (Check some people if they received my newsletter) There is something wrong ,but I do not know where the mistakes are why it not reaching the e-mail adresses… Hoping for an answer… ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 26, 2021, 9:03am UTC](https://community.hubspot.com/t/email/42931/2 "2021-08-26T09:03:47Z")
Hi @Francis2, There are multiple potential reasons here. Could you confirm the following? Are you [using the marketing contacts](https://knowledge.hubspot.com/contacts/marketing-contacts) functionality? If yes, are all recipients marked as marketing contacts? (HubSpot will not send emails to non-marketing contacts.) Are you [suppressing unengaged contacts](https://knowledge.hubspot.com/email/what-is-graymail-and-how-can-i-avoid-sending-my-email-to-unengaged-contacts) in the _Recipients_ tab of the email? If yes, you could uncheck the box. Otherwise HubSpot will exclude these contacts. Are you using an [exclusion / suppression list](https://knowledge.hubspot.com/email/how-do-i-create-an-email-suppression-list) in the _Recipients_ tab of the email? (_Do not send to_ dropdown) Do you have the [GDPR settings enabled](https://knowledge.hubspot.com/account/how-do-i-turn-on-gdpr-functionality-in-my-hubspot-account)? If yes, you might have restricted email sends to contacts who have a legal basis for communication only. In that case, you would have to [update your contact subscriptions](https://knowledge.hubspot.com/contacts/manage-your-subscription-preferences-and-types). Have some of the contacts [previously bounced](https://knowledge.hubspot.com/email/what-is-the-difference-between-a-hard-bounce-and-a-soft-bounce)? You can check by filtering your recipient list by “_Email hard bounce reason_ is known”. Did you already hit your [monthly email send limit](https://knowledge.hubspot.com/account/which-email-messages-count-towards-my-hubspot-account-s-email-send-limit)? (5X marketing contact tier) Have some of the contacts previously unsubscribed? You can check by filtering your recipient list by “_Unsubscribed from all email_ is equal to True” Best regards! ---
**Author:** ![danmoyle](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danmoyle/32/91166_2.png) [@danmoyle](https://community.hubspot.com/u/danmoyle)\ **Post date:** [August 26, 2021, 1:12pm UTC](https://community.hubspot.com/t/email/42931/3 "2021-08-26T13:12:25Z")
Hi @Francis2. In addition to what @karstenkoehler so generously offered, I would also look at your settings to ensure your [email sending domain is connected](https://www.youtube.com/watch?v=FeL4k5tAo8Q) so that you’re sending as your brand without the “HubSpot sender” suffix. I’ve seen that affect who receives your email. Here’s a [HubSpot resource on that](https://knowledge.hubspot.com/domains-and-urls/connect-your-email-sending-domain). Cheers! ---
**Author:** ![Francis2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/francis2/32/191501_2.png) [@Francis2](https://community.hubspot.com/u/Francis2)\ **Post date:** [August 26, 2021, 1:59pm UTC](https://community.hubspot.com/t/email/42931/4 "2021-08-26T13:59:17Z")
Ohh my this is to technical at this moment…😊 I connect the adresses from mailchimp to hubspot… maybe is that an mistake… I search for a button marketing contacts that I not find it… Sorry my technical english is not so good (I’m a dutch person) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [August 26, 2021, 2:07pm UTC](https://community.hubspot.com/t/email/42931/5 "2021-08-26T14:07:55Z")
Hoi @Francis2, Ik betwijfel of dit te maken heeft met je domein voor het verzenden van e-mail – dit zou het aantal ontvangers niet tot 0 reduceren. In mijn vorige antwoord heb ik een heleboel HubSpot-artikelen gelinkt. De meeste daarvan zijn in het Nederlands te openen. Open gewoon de link en verander de taal via het wereldicoon links bovenaan de pagina. Laat het me weten als je ergens vastloopt. 99% zeker dat het een van de dingen is die ik geschreven heb. Vriendelijke groeten! ---
**Author:** ![Francis2](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/francis2/32/191501_2.png) [@Francis2](https://community.hubspot.com/u/Francis2)\ **Post date:** [August 26, 2021, 2:11pm UTC](https://community.hubspot.com/t/email/42931/6 "2021-08-26T14:11:44Z")
@karstenkoehler I will try do this by myself… thank you Je hoort van mij als het gelukt is… ---
**Author:** ![MAnthony](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/manthony/32/31639_2.png) [@MAnthony](https://community.hubspot.com/u/MAnthony)\ **Post date:** [March 9, 2022, 7:28am UTC](https://community.hubspot.com/t/email/42931/7 "2022-03-09T07:28:43Z")
I am very new and know almost nothing but I had this problem and because it was a business address and I know nothing I went to my web developer “Go Daddy” and they changed a setting there and now it works fine