# Email tracking

**URL:** <https://community.hubspot.com/t/email-tracking/46315>\
**Category:** Email Deliverability\
**Tags:** professional\
**Created:** [November 2, 2021, 9:01am UTC](https://community.hubspot.com/t/email-tracking/46315 "2021-11-02T09:01:50Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Askarovoren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/askarovoren/32/87988_2.png) [@Askarovoren](https://community.hubspot.com/u/Askarovoren)\
**Post date:** [November 2, 2021, 9:01am UTC](https://community.hubspot.com/t/email-tracking/46315/1 "2021-11-02T09:01:50Z")

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Hello community,

1. Is it possible to track if a recipient opened an email if I send the email via Outlook?

2. What do I need to do to be able to track these emails?

Thank you,

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 2, 2021, 9:30am UTC](https://community.hubspot.com/t/email-tracking/46315/2 "2021-11-02T09:30:13Z")

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Hi @Askarovoren,

Are you referring to sales emails? If so, yes, this is possible with HubSpot Sales for Outlook desktop: [Install HubSpot Sales for Gmail, Office 365, and Outlook desktop | Knowledge Base](https://knowledge.hubspot.com/connected-email/how-to-install-hubspot-sales)

With the HubSpot Sales Outlook desktop add-in, you can access your sales tools directly from your inbox.

If you’re referring to [marketing emails](https://knowledge.hubspot.com/email/create-marketing-emails-in-the-drag-and-drop-email-editor), then no, these can neither be sent nor tracked from within Outlook.

Hope this helps!

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<div class="post-metadata">

**Author:** ![Askarovoren](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/askarovoren/32/87988_2.png) [@Askarovoren](https://community.hubspot.com/u/Askarovoren)\
**Post date:** [November 2, 2021, 1:21pm UTC](https://community.hubspot.com/t/email-tracking/46315/3 "2021-11-02T13:21:38Z")

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Hi Karsten,

Thank you for the quick reply.

My intention was any emails we are sending from outlook.

If I connect my HubSpot account to my outlook account or install the add-in (in the link you sent me), will I be able to track (in HubSpot) if the contact viewed, opened the email?

Thank you.

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 2, 2021, 1:25pm UTC](https://community.hubspot.com/t/email-tracking/46315/4 "2021-11-02T13:25:21Z")

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Hi @Askarovoren,

Yes, this is one of the main features but might be hindered depending on the recipient’s privacy settings in their inbox.

Best regards!