Email tracking on smartphone - HubSpot Sales Tool

Smart CRM & Sales Hub Mobile Application
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Hello @nicolebrenner, @BrettLanguirand

Does HubSpot Sales Tool when you connect it in your email also work (email tracking) on smartphones? When you receive or send an email from you smartphone is that email automatically logged in the HubSpot CRM?
Kind regards

2

Hi @ab, currently the new HubSpot Mobile App does not support email tracking, so you would not be able to send tracked/logged emails from your smartphone. If you have a Connected Inbox, and the first message that you sent was from your computer, replies to that message will get logged into the CRM, but, messages that were first sent from your phone will not get tracked/logged.

However, an email tracking functionality for the mobile app is on the roadmap for the future, so stay tuned!

All the best,

May

3

Hello @MayPascaud

Thanks for the answer.

Emails sent from smartphone or received to smartphone are also not logged and tracked if you manually include in the email you HubSpot email address [your Hub ID]@bcc.hubspot.com or [your Hub ID]@forward.hubspot.com ?

Kind regards

4

Hi @ab, yes, as long as the forwarded/BCC’ed emails follow the general guidelines for logging and forwarding, you should have no issues with manually adding your BCC/Forwarding address to your emails on mobile! However, the emails will not be tracked, just logged.

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@MayPascaud

Thank you for the info.
Kind regards

6

Hi HubSpot Support Team - Manually adding the bcc address is very cumbersome for heavy mobile email users. Our CEO sends up 300 or more emails a day. We don’t find it to be a good or effective use of her time to be having her manually add the BCC to each emails. Please advise if there is another solution to log emails sent from a mobile device.

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Hey guys, how are we travelling with this mobile track feature?

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Hey guys. How are we travelling with this mobile feature.

9

It has been two years, can we not get this setup for direct integration with Gmail on Android devices? You already have a chrome integration for gmail. This should be done soon. It is very important on a “good” CRM.

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Hi @CRFlowCommand and @DeanH,

Can we continue this thread and conversation in the ideas forum? That is the spot the product team monitors for functionality requests. I took a look and there isn’t an idea over there yet; if you can create an idea and link it in this thread, that will ensure that everyone requesting this feature is heard by the product team.

Thank you,
Jenny

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When an idea is included in the Ideas Forum, please post a link here so everyone on this thread is notified and we can all og over and upvote it.

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@jennysowyrda there was an answer over 2 years ago that the feature is on a roadmap. In that sense it sounds a bit weird to “bring” the idea for the product team through another forum - more than 2 years later.

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I’m with you on the weirdness.

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Please go here - https://community.hubspot.com/t5/HubSpot-Ideas/Log-emails-on-mobile-platforms-android-ios/idc-p/258881

and log your ideas. This is important.

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Hard to believe you posted this in 2016 and 2 years later someone follows HS advice of posting it in the idea section. Well it’s 2020 already and still no solution. Can we have this feature before corona virus kills us all? I got 3 rolls of toilette paper for a working solution! Any callers?

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Any word on when this will roll out?

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So here are, almost to the 2nd month of 2021 and nothing on the logged emails for smartphones or tablets… Makes you wonder if any of the moderators are reporting this back to the creators…

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Hi @GCSLLC

Thank you for reaching out.

I’d recommend upvoting this Idea in our Ideas Forum regarding this. The Ideas Forum is monitored by our Product Team. You can also subscribe to the idea (Options > Subscribe) to get notified if the status changes and for any updates.

Thank you,

Best

Tiphaine

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if you read through the post, this was originally asked for in 2016. your suggestion was followed to the tee in 2018. it’s 2021 & all Hubspot can say is to do what was done 3 yrs ago. we still want this!

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Hi @JGale

Thank you for your reply. I am sorry for the frustration caused, but upvoting and commenting on the idea previously linked is the best way to get the attention of the Product Team that regularly monitors the Ideas Forum. The more interest an Idea is getting, the more likely it could be implemented. For more information about the Ideas Forum process, I invite you to read this post from our Ideas Forum Manager.

Thank you

Best

Tiphaine