Hi,
I am experiencing the same problem. I have the Hubspot Gmail Extension and have sent emails from Gmail with both the “tracking” and “logging” features checked. In the CRM, it only gets logged as “sent” and never shows if the email has been opened or not. Please see below for a screenshot reference.
When I send emails through the Hubspot CRM it gets logged correctly and shows when my emails are opened and clicked. Could you please help troubleshoot?
Much thanks!
