Email tracking not working?

Smart CRM & Sales Hub Sales Email
2

Hi @HubSpotUser2020 ,

Thanks for reaching out to our Community!
A couple of questions before digging into this:

  1. are you sending emails through the HubSpot CRM?
  2. or directly via your inbox Gmail or Outlook, using the sales extension?

When you send an email via the CRM, or through your Gmail/Outlook, using the sales extension, and ticking the “track/log” button, when someone opens that email you should be notified. HubSpot embeds an invisible one-pixel image into the email message once it is sent. When your recipient views the email and the images load, you will receive a notification that the email has been opened.
Please note:

If the recipient’s email client doesn’t allow the tracking pixel to load, HubSpot will not be able to track the email open. HubSpot tracking can be deactivated in the following situations:

  • The recipient formats their email in plain text.
  • The recipient’s email client doesn’t automatically download images.
  • The recipient’s corporate filter strips away all images for incoming emails.
  • The recipient’s installed a firewall/Ad Block/Ad Blocker that blocks images to load

If the recipient has a very strict spam filter where they block any images or link tracking from loading in emails, your tracked email could be filtered as spam.