Hello all, loving the ability to track when an email has been opened/read but it doesn’t seem to work? Have sent out 10 test…

Hi @HubSpotUser2020 , Thanks for reaching out to our Community! A couple of questions before digging into this: are you s…

I have sent emails via HubSpot CRM and via Gmail and via Outlook (both desktop and web-based). Email tracking does not work a…

Thanks for getting back to me @HubSpotUser2020 Could I ask you to send me 3 tests: one via CRM, one via Gmail with the exten…

Thanks for the explanation. It seems likely that the tracking images are not being allowed to load and so email opens can not…

Hey! I’m having a similar issue - but it’s not tracking the email through Gmail - i’ve tested it with people who have lax em…

Hi @aprasad25 Thank you for reaching out. With a free subscription, clicks will not be tracked. However, the opens should b…

Hi, I am experiencing the same problem. I have the Hubspot Gmail Extension and have sent emails from Gmail with both the “tr…

Hey! Is your email plain text? If that setting is on it won’t track. Make sure it’s off and it should works. A -- Cheers…

I have a free account. Although things are fine with marketing emails sent from CRM and when I tried to send an email I recei…

I’m having the same problem, my tracking stopped shortly after 8am on Sept 15, 2020. I sent a test email this evening to a gm…

Email tracking not working?

Smart CRM & Sales Hub Sales Email

sferreira September 17, 2020, 8:20am 12

Hi @jesseingels ,
Have you checked that the “TRACK/LOG” boxes are ticked when you send that message?
Could I ask you to send me a test email to sferreira@hubspot.com ?

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Email tracking not working?

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