# Email to Ticket Creation **URL:** \ **Category:** Tickets & Conversations\ **Tags:** help-desk\ **Created:** [October 29, 2020, 11:29am UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360 "2020-10-29T11:29:32Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![aziels](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aziels/32/98942_2.png) [@aziels](https://community.hubspot.com/u/aziels)\ **Post date:** [October 29, 2020, 11:29am UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/1 "2020-10-29T11:29:32Z")
Is there a way to create a ticket from an email? I have a HubSpot add-in but it is for sales which creates a contact. I do not have an option to create a ticket directly from an email. Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [October 29, 2020, 11:38am UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/2 "2020-10-29T11:38:16Z")
Hi @aziels, Emails sent to your team email account can create new tickets – which means that you could use a team email address in CC, BCC or for forwarding. To create a ticket for each incoming email, make sure that ‘Treat incoming conversations as support tickets’ is switched on in the team eamil channel options (see [here](https://knowledge.hubspot.com/conversations/create-a-conversations-inbox#connect-a-team-email-channel)). Hope this helps! ---
**Author:** ![MMollath1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mmollath1/32/19557_2.png) [@MMollath1](https://community.hubspot.com/u/MMollath1)\ **Post date:** [February 21, 2022, 4:10pm UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/3 "2022-02-21T16:10:58Z")
Do you have any idea what to do if an email goes to SPAM team inobx - it seems that it os not creating a ticket there after removing the spam flag. ---
**Author:** ![DBolton4](https://avatars.discourse-cdn.com/v4/letter/d/82dd89/32.png) [@DBolton4](https://community.hubspot.com/u/DBolton4)\ **Post date:** [April 27, 2022, 9:40pm UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/4 "2022-04-27T21:40:06Z")
Encounted the same issue. Posted as new topic, per support’s recommendation: [https://community.hubspot.com/t5/Tickets-Conversations/Marking-an-email-as-quot-not-spam-quot-should-create-a-ticket/m-p/623317#M3379](https://community.hubspot.com/t5/Tickets-Conversations/Marking-an-email-as-quot-not-spam-quot-should-create-a-ticket/m-p/623317#M3379) ---
**Author:** ![MLewis85](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mlewis85/32/203628_2.png) [@MLewis85](https://community.hubspot.com/u/MLewis85)\ **Post date:** [August 23, 2024, 4:39pm UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/5 "2024-08-23T16:39:52Z")
Hello Karsten: new to hubspot. Trying to assign a pipeline to an inbox, but cant get there. I think I need to make emails support tickets, but don’t see the option to check “Treat Incoming converstaions as support tickets”. Can you give direction how to do this? ---
**Author:** ![YMontgomery84](https://avatars.discourse-cdn.com/v4/letter/y/b9bd4f/32.png) [@YMontgomery84](https://community.hubspot.com/u/YMontgomery84)\ **Post date:** [April 23, 2023, 10:53am UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/6 "2023-04-23T10:53:39Z")
Would like to see this as an option also. The ability to create a ticket from the email plugin, similar to creating a deal and not just be fowarding the email to team support email. ---
**Author:** ![bsm007](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bsm007/32/180264_2.png) [@bsm007](https://community.hubspot.com/u/bsm007)\ **Post date:** [October 16, 2024, 1:58pm UTC](https://community.hubspot.com/t/email-to-ticket-creation/27360/7 "2024-10-16T13:58:35Z")
We need a way to create a ticket from an inbound email manually (I am shocked this is missing from the Outlook add-in or web portal). ‘Treat incoming conversations as support tickets’ is not feasible for our personal inboxes. That default setting is designed for addresses designated solely for support.