2 Huge pain points:
1. email sequences cannot be sent out from inbox team emails. Why? Big hassle
2. e-mail sequences are sent out from our outbound email, but the reply-to should go to a differnt email. How can we achieve this? Is there setting to set reply-to in email sequences?
Hi @dash-flow-io,
I can only speculate as to the exact reasons, but regarding your first question, the idea behind sequences is automated one-to-one communication, not team or shared inbox communication. If you want to send emails from shared inboxes, you could disconnect that email address as a team email inbox, create a user account for this shared inbox, connect the address as a personal one for this account, assign it a sales seat. You could then also send sequences from this address. This would however mean that it’s not accessible as a conversations team email anymore. Alternatively, team email addresses can be used as sender addresses in marketing: Create and send marketing emails
I’m not aware of a way to change the reply-to address for sequence emails.
In both cases, if you’d like to flag this with the product team, you could submit requests in the HubSpot Ideas section of the community: https://community.hubspot.com/t5/HubSpot-Ideas/idb-p/HubSpot_Ideas
The product team reviews requests based on their popularity.
Best regards
Hello Karsten,
the use case is that we do outbound emails from 10 emails, which we dont want to connect, as we would then have to pay 10x licence.
With sequence emails from personal emails, we are not confident, that responses to this are actually coming back into hubspot reliably. We found that only inbound emails to team inboxes arrive in Hubspot reliably, because the complete email account is synced.
Changing the reply-to for sequences gives us more control, re can route the reply to our team inbox and be 100% confident the reply will arrive.
best
Klaus
Co-founder, dash-flow.io