# Email sending display name has changed **URL:** \ **Category:** Sales Email\ **Tags:** free\ **Created:** [February 21, 2024, 9:42pm UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717 "2024-02-21T21:42:38Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![SAngove](https://avatars.discourse-cdn.com/v4/letter/s/6a8cbe/32.png) [@SAngove](https://community.hubspot.com/u/SAngove)\ **Post date:** [February 21, 2024, 9:42pm UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717/1 "2024-02-21T21:42:38Z")
We have been with hubspot a few years and have always used the conversation inbox to manage interactions with customers. Our emails are sent using a 3rd party hosting provider. Up until about a week ago our emails would be sent and display to a recipient as Agent Name From Company [sales@comapnyanme.com](mailto:sales@comapnyanme.com) via [bf.hubspot-inbox.com](http://bf.hubspot-inbox.com) During the last week something has changed and now all our emails are showing [sales=companyname.com@bf.hubspot-inbox.com](mailto:sales=companyname.com@bf.hubspot-inbox.com) as the sender/friendly display name. This looks super unprofessional and. am being told I need to upgrade to the sales starter pack to remove this, but I have always been on free tier. Has something changed (sales tell me no?). ---
**Author:** ![Shadab\_Khan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/shadab_khan/32/12293_2.png) [@Shadab\_Khan](https://community.hubspot.com/u/Shadab_Khan)\ **Post date:** [February 22, 2024, 8:35am UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717/2 "2024-02-22T08:35:23Z")
Hi @SAngove , Looks like you have been affected by this recent HubSpot Update by their product team ![Screenshot 2024-02-22 at 2.03.02 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/e/ce918743147ae01966cdf9e707c8046075265544.png) In-depth Info on these KB articles - [Overview of Email Authentication](https://knowledge.hubspot.com/email/overview-of-email-authentication) - [Manage Email Authentication in HubSpot](https://knowledge.hubspot.com/email/manage-email-authentication-in-hubspot) ---
**Author:** ![BSchlagberger](https://avatars.discourse-cdn.com/v4/letter/b/eada6e/32.png) [@BSchlagberger](https://community.hubspot.com/u/BSchlagberger)\ **Post date:** [March 12, 2024, 5:34pm UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717/3 "2024-03-12T17:34:16Z")
Thank you for the information. Is there any possibility to add the authentication on free tier? ---
**Author:** ![TWedding](https://avatars.discourse-cdn.com/v4/letter/t/82dd89/32.png) [@TWedding](https://community.hubspot.com/u/TWedding)\ **Post date:** [August 22, 2024, 1:08pm UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717/4 "2024-08-22T13:08:22Z")
Hello, did you manage to fix this? If so, could you let me know how please as I’m having the same problem. Thanks ---
**Author:** ![BSchlagberger](https://avatars.discourse-cdn.com/v4/letter/b/eada6e/32.png) [@BSchlagberger](https://community.hubspot.com/u/BSchlagberger)\ **Post date:** [August 22, 2024, 2:07pm UTC](https://community.hubspot.com/t/email-sending-display-name-has-changed/100717/5 "2024-08-22T14:07:20Z")
I “fixed” this by adding the google group connected to the inbox to my personal Gmail account as an alias. This way, I can select the alias, when sending mails. You can only select the outgoing address when answering mails via the contact page, not the inbox.