Hi all,
I am newbie to HubSpot although I’ve used many CRM’s in my time.
In the past I’ve been a user of the system, but in my current role, I’m the one setting it up!
I have connected my email account to HubSpot and all my outgoing emails are logging fine in the system, but replies are not being seen.
I’ve checked the list of requirements and as far as I can tell, all are being met.
If anyone has any ideas on this, I’d love to hear.
I’ve checked out previous posts/answers, but I can’t see anything thats relevant to my own situation.
Thanks in advance.
Graham
Hey there,
Can you check the requirements here: Understand reply-only email logging rules → Requirements for a reply to log section. Also, please check the troubleshooting part if your problem is persists after satisfying all requirements.
If not, we can look at it again.
Cheers
Thanks for that but I’ve already seen this article and can confirm we meet the requirements.
As for the troubleshooting, I am not that tech-savvy and as a small business, I was hoping there’d be more direct help avalable.
We’re considering moving to the paid solution, partly to get the support, as trrying to setup the free version is causing issues.