Was so dissapointed to find out after we had moved our whole company to Hubspot about this abyssmal lack of functionality. Would’ve been a dealbreaker but now its so hard to move away from Hubspot after moving all our of data into the CRM.
The only thing worse is the poorly labelled logic in the workflow designer which allows you to think you are creating workflows that take customer replies to your marketing emails into consideration in the workflow logic but in fact are only looking at replies to “sales” emails.
Took us months to figure out that engaged customers that were talking to a sales consultant were also being sent automated marketing emails.