Email - reply to the "From Address" and not the <system email address>

HubSpot Ideas
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1

Our CSR team now uses hubspot instead of Zendesk. We are enjoying using it but there are a few things that Hubspot don’t do which Zendesk did.

The most common complaint is to do with emails coming direct from an ERP system, like Xero or net-suite.

Whilst the emails comes from the system address , the reply to address in outlook, gmail, zendesk is the “company sender”- see example below

Currently when we hit reply it goes to the system address instead of the from address.

Can a feature be added so it replies to the from address instead and sets the contact based on the from address

2

This is also an issue for us as the reply automatically creates a seperate company and contact which we then have to manually merge and edit in order to keep our comminication threads complete.