# Email replies not getting logged

**URL:** <https://community.hubspot.com/t/email-replies-not-getting-logged/58266>\
**Category:** Gmail Sales Extension\
**Created:** [June 2, 2022, 8:19pm UTC](https://community.hubspot.com/t/email-replies-not-getting-logged/58266 "2022-06-02T20:19:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![PSeth2](https://avatars.discourse-cdn.com/v4/letter/p/b9e5f3/32.png) [@PSeth2](https://community.hubspot.com/u/PSeth2)\
**Post date:** [June 2, 2022, 8:19pm UTC](https://community.hubspot.com/t/email-replies-not-getting-logged/58266/1 "2022-06-02T20:19:18Z")

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Hi there,

My email replies are not getting logged in HubSpot contact timeline. Emails that are being sent via the gmail account are geeting tracked and logged in the right manner but not the replies.

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**Author:** ![JenWeiss](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenweiss/32/93582_2.png) [@JenWeiss](https://community.hubspot.com/u/JenWeiss)\
**Post date:** [June 3, 2022, 11:44am UTC](https://community.hubspot.com/t/email-replies-not-getting-logged/58266/2 "2022-06-03T11:44:11Z")

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Hi @PSeth2,

Thank you for reaching out to us!

Just to check that the baseline criteria are met, could you confirm that you’re meeting all of these requirements for replies to log? [Understand reply-only email logging rules](https://knowledge.hubspot.com/email/log-email-replies-in-the-crm#requirements-for-a-reply-to-log)

Best,

@JenWeiss