# Email reminder“Not authorized”

**URL:** <https://community.hubspot.com/t/email-reminder-not-authorized/20773>\
**Category:** Email Deliverability\
**Created:** [May 12, 2020, 4:54am UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773 "2020-05-12T04:54:22Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![lowejoe](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lowejoe/32/102498_2.png) [@lowejoe](https://community.hubspot.com/u/lowejoe)\
**Post date:** [May 12, 2020, 4:54am UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773/1 "2020-05-12T04:54:22Z")

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I want to find an email marketing software, Send new website product information to my old customers.

When I test import customer information, the error “Your email sending capabilities are on hold for a while due to a deliverability concern.” and I haven’t sent any marketing emails yet, how do I solve this problem

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**Author:** ![DeliveryByJess](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/deliverybyjess/32/15977_2.png) [@DeliveryByJess](https://community.hubspot.com/u/DeliveryByJess)\
**Post date:** [May 14, 2020, 1:47pm UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773/2 "2020-05-14T13:47:30Z")

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@lowejoe  
Some HubSpot accounts will require additonal review to determine if marketing email access can be granted. You should see a button in the banner within the marketing email tool that will allow you to provide some information about your business and use case for bulk email. Once you have submitted the form from this button, your appeal will be reviewed within 1-3 business days, and the POC on file will receive an email once the review is completed.  
If you do not see the button to submit an appeal, please reply here and share your account number so we can take a look at your account.

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**Author:** ![milleniax](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/milleniax/32/68963_2.png) [@milleniax](https://community.hubspot.com/u/milleniax)\
**Post date:** [July 25, 2020, 3:25pm UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773/3 "2020-07-25T15:25:33Z")

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I don’t see the button. Account number: 7324648

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**Author:** ![DeliveryByJess](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/deliverybyjess/32/15977_2.png) [@DeliveryByJess](https://community.hubspot.com/u/DeliveryByJess)\
**Post date:** [July 25, 2020, 6:08pm UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773/4 "2020-07-25T18:08:11Z")

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Hello @milleniax ,

The banner in account #7324648 indicates that this account has already been reviewed and is not eligbale for access to the marketing email tool, and this decsion cannot be appealed further. Marketing email access will remain locked but you can still use other tools within HubSpot,[including 1:1 emails through a connected inbox.](https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot)

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**Author:** ![TKarawita](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/tkarawita/32/202454_2.png) [@TKarawita](https://community.hubspot.com/u/TKarawita)\
**Post date:** [April 28, 2024, 7:17am UTC](https://community.hubspot.com/t/email-reminder-not-authorized/20773/5 "2024-04-28T07:17:51Z")

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I don’t see the button. Account number: 144422529

**ERROR** - “_Hold on. Your email sending capabilities are on hold for a bit due to a deliverability concern. A member of the HubSpot email team will contact you soon._”

I haven’t received any emails so far. What should I do?